Cadence Flash F200-2 Guia de Resolução de Problemas descarregar pdf (Página 501)

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Troubleshooting Checklist 501

Unable to launch the Logs page

• Check the OAM installation by verifying that all the following OAM

artifacts are present in the mentioned location:

— oamAudit.jar is present at path: /opt/nortel/Jboss-Quant

um/server/default/nortel/lib/

— oam-logging.war file is present at path: /opt/nortel/Jboss-

Quantum/server/default/nortel/deploy/

—

oam-logging folder is created at path: /opt/nortel/

—

rsyslogConfiguration.sh file is present at path:

/opt/nortel/oam-logging/

• Restart the Jboss

—

Execute: appstart Jboss-Quantum restart.

• If the problem persists, contact technical support and provide the

following log files:

—

/var/log/nortel/Jboss-Quantum/log/server.log

—

All files at path: /var/log/nortel/oam/

Unable to view Logs

•

Check if the Log file is present at path: /var/log/nortel/OAM/<fi

lename>.gz.

To view the logs (except for the current date) the log file for the next

day’s date in <filename>.gz. format must be present.

Example: To view the logs of Dec 12, <filename>.gz. must be

present.

—

If the file is not present, an error message will be displayed on the

UI.

—

If the file is present and logs are not shown, check the file

permissions

• Check the log file permissions. Check whether the user has Read-only,

Write-only or Read-Write permission.

Example:

-rw------- 1 root root 109454 Dec 16 19:20 oam.log

-rw------- 1 root root 174464 Dec 16 19:22 security.log

• Check if the disk size is exhausted.

Nortel Communication Server 1000

Troubleshooting Guide for Distributors

NN43001-730 02.02 31 December 2009

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