Cadence Flash F200-2 Guia de Resolução de Problemas Página 1

Nortel Communication Server 1000Troubleshooting Guide forDistributorsRelease: 6.0Document Revision: 02.02www.nortel.comNN43001-730.

10tsm_stat_req_rx_tx 269tsm_stat_req_tele_levels 270tsm_stat_req_vp_delay 271udpstatShow 272uftpFwDnldMon 272uftpNodeShow 273uftpShow 274uftpRunTimeDa

100 VoIP(RUDP connection down)12/28/03 20:24:30 F/W dnld fail: (47.11.217.12) I2004(RUDP connection down)12/28/03 21:42:11 F/W dnld fail: (47.11.217.1

VoIP command reference 101media byte: 0xf8# of sectors per cluster: 64# of reserved sectors: 1# of FAT tables: 2# of sectors per FAT: 256 max# of root

102 VoIP-> dsetKMRQShowThere are totally 0 requests pending for keymap downloadprocessRTTavg = 112msRTTexp = 300msvalue = 30 = 0x1edsetCadenceTable

VoIP command reference 103E5Off Tone1 Tone2 Tone3 Tone4 Tone5000000000x00x00x00x00x00x00x00x00x00x000000120100000x19a 0x320 0x0 0x0 0x0 0x0 0x0 0x0 0x

104 VoIPdsetShowSyntax:dsetShow [debugLevel]Shows every IP Phone registered with the TPS, with information differentfrom the isetShow command.The para

VoIP command reference 105Display the entries from the Tone table on the card, which is downloadedfrom the Call Server.The following table describes t

106 VoIP14 0x3ac 0xc 0x65e 0xa 0x0 0x0 0x0 0x0 || 15 0x2bc 0xc 0x4ba0xa 0x0 0x0 0x0 0x016 0x2bc 0xc 0x53c 0xa 0x0 0x0 0x0 0x0 || 17 0x2bc 0xc 0x5c80xa

VoIP command reference 1070xd 0x0 0x0 0x0 0x062 0x44c 0xd 0x5dc 0xd 0x0 0x0 0x0 0x0 || 63 0x2bc 0xd 0x6a40xd 0x0 0x0 0x0 0x064 0x384 0xd 0x6a4 0xd 0x0

108 VoIP108 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 || 109 0x0 0x0 0x0 0x0 0x00x0 0x0 0x0110 0x0 0x0 0x0 0x0 0x0 0x0 0x0 0x0 || 111 0x0 0x0 0x0 0x0 0x00x0 0x0

VoIP command reference 1090x09d23a64 0x09d22534 0x09d246e0value =0=0x0-> dsetVosboShow 0x09e4a240sVOBUSupported=1reg type=[Virtual]VOSBO Status: Lo

11vgwTraceHelp 307vgwTraceOff 307vgwTraceOn 307vgwTraceSetOutput 308vtmUMSDownload 308vtmAPBSet 309vxshell 309wapListShow 310wapTraceOff 310wapTraceOn

110 VoIPvalue =0=0x0VGMC> DSPReset 0MAR 13 19:56:46 MAM: Info Reset DSP 0tMVX_SPY: Info0152178642 - DIM: 0:*, DSPBUSY -- No status response Message

VoIP command reference 111When a call is active on the telephone, the callProcState becomesx11cpsActive, and the e2AudioStreamState becomes RxTxOpen.

112 VoIPoverlayState 0line1 <>line2 <>line3 <>=== display lines ===displayState 0line1 <>line2 <>line3 <>current c

VoIP command reference 113Print configuration information about the ESs and information from aparticular LTPS on the phone interactions with the ESs.

114 VoIPThe following example shows command output.->echoServerShowEcho Server 1------------------------------------------------Configured: 0.0.0.0

VoIP command reference 115------------------------------------------------Configured: 0.0.0.0:10000Actual: 47.11.212.60:10000 (node IP, other card)LTP

116 VoIP1 ITG SA 0408 47.11.215.30 47.11.216.246 02 ITG Pentium 0410 47.11.215.159 47.11.216.181 0value =0=0x0The following example shows command outp

VoIP command reference 117Packet collisions: 100CRC errors: 30Framing Errors:1eStatShow (clearing statistics)Syntax:eStatShow "source", &quo

118 VoIPfirmwareFileGetI2002Syntax:firmwareFileGetI2002 "srvrIP", "uid", "passwd", "path","fname"Synt

VoIP command reference 119->firmwareFileGet"47.11.229.34","joeuser","joeuser_password","/C:/FirmwareFilez/i2004/

12vgwshowall 351Call Server commands 353LD 32 353ECNT CARD 353ECNT ZONE 354ENLC/DISC/DISI 355ENLU/DISU 356IDC 356IDU 357STAT 358LD 80 358TRAC/TRAK 358

120 VoIPfirmwareVersionShowSyntax:Print the VGMC firmware version.The following example shows command output.VGMC> firmwareVersionShowFirmware Versi

VoIP command reference 121These commands determine the type of FTP file transfer. The ftpTypeAcommand configures the transfer type as ASCII (the comma

122 VoIPEnter this command on the VGMC to generate a tone from the DSP tothe IP Phone or from the DSP to the TDM network. This command canbe useful wh

VoIP command reference 123gg_spy_table_showSyntax:gg_spy_table_showDisplay the current Xspy settings.The following example shows command output where

124 VoIPhSyntax:hDisplays the last 20 commands entered at the VxWorks shell prompt. Priorcommands can be recalled, edited and executed, speeding debug

VoIP command reference 125CommandDescriptionc$ (or C)Change everything from cursor to end of linei InsertI Insert at beginning of lineR Type over char

126 VoIP59 copy "CONFIG.INI"60 h61 copy "BOOTP.TAB"62 h value = 0 = 0x0H323CallTrace ch onSyntax:H323CallTrace ch onTurns on traci

VoIP command reference 127calling:4500 called:4801 remote IP:192.168.19.50(1720)Q931 facility 11/01/05 15:41:56 LOG0006 NPM: H323CallTrace: Recv chid:

128 VoIPThe following example shows command output.oam> H323CallTrace ch 01 on onoam>oam>oam> 11/01/05 15:45:25 LOG0006 NPM: H323CallTrace

VoIP command reference 129called:4801 remote IP:192.168.19.50(1720) Q931 facility11/01/05 15:45:27 LOG0006 NPM: H323CallTrace: Recv chid:1calling:4500

13MGC four-character LED faceplate display 396Use of the four-character LED display during MGC boot 397Use of the four character LED during MGC normal

130 VoIP11/01/05 15:45:28 LOG0006 NPM: H323CallTrace: Send chid:1calling:4500called:4801 remote IP:192.168.19.50(1720) Q931releaseComplete11/01/05 15:

VoIP command reference 131Parameter Value DescriptionMsgRecvON, OFF Enables or disables tracing on messages sent to thespecified channels.MsgSendON, O

132 VoIP11/01/05 15:46:04 LOG0006 NPM: H323CallTrace: Recv chid:1calling:4500called:4801 remote IP:192.168.19.50(1720) Q931 facility11/01/05 15:46:04

VoIP command reference 133called:4801 remote IP:192.168.19.50(1720) H245endSessionCommand11/01/05 15:46:05 LOG0006 NPM: H323CallTrace: Send chid:1call

134 VoIPcalled:4500 remote IP:192.168.19.50(1720) Q931 connect11/01/05 15:46:17 LOG0006 NPM: H323CallTrace: Send chid:6calling:4801called:4500 remote

VoIP command reference 13511/01/05 15:46:21 LOG0006 NPM: H323CallTrace: Send chid:6calling:4801called:4500 remote IP:192.168.19.50(1720) Q931 facility

136 VoIPcalling:4801called:4500 remote IP:192.168.19.50(1720) H245closeLogicalChannelAck11/01/05 15:46:21 LOG0006 NPM: H323CallTrace: Recv chid:6calli

VoIP command reference 137callProceeding11/01/05 15:46:40 LOG0006 NPM: H323CallTrace: Recv chid:6calling:4801called:4500 remote IP:192.168.19.50(1720)

138 VoIPcalled:4500 remote IP:192.168.19.50(1720) Q931 facility11/01/05 15:46:43 LOG0006 NPM: H323CallTrace: Recv chid:6calling:4801called:4500 remote

VoIP command reference 139endSessionCommand11/01/05 15:46:43 LOG0006 NPM: H323CallTrace: Send chid:6calling:4801called:4500 remote IP:192.168.19.50(17

14dnsconfig 447ecnconfig 449faillog 449ftpdisable 449ftpenable 449ftpstatus 449hostconfig 450ifconfig 452pins 453plis 453pload 454poos 454pout 455psta

140 VoIPParameter Value DescriptionTON0–7Specify the type of number to use as a filter fortracing. Only calls using this TON setting are traced.0 = Al

VoIP command reference 141Table 35Command parametersParameter Value DescriptionchannelNum 0–maximumchannel numberChannel number to trace.The following

142 VoIPStack version: RadVision 4.1.0.19Channel tracing: -1Signaling Server H323 ID : SS_N318Calling/Called Party Number: 4500Numbering Plan Indicato

VoIP command reference 143The following example shows command output.oam> H323GwShow num 4500 3 7Npm status: ActiveActive GateKeeper: 192.168.19.51

144 VoIPH323TraceShowSyntax:H323TraceShowThis command displays the trace settings, including the output destinationand file name as well as all active

VoIP command reference 145mRegs [reg[,task]] Modify a task’s registers interactivelypc [task] Return task’s program counterversion Print VxWorks versi

146 VoIPParameter Value Descriptionlsnr0Define the task to notify when the file transfercompletes.hostIP "string"Specify the FTP server host

VoIP command reference 147Parameter Value Descriptionpath "string"Specify the path name to transfer the file to. Enclosethe string in quotat

148 VoIPtPortmapd _portmapd 3aa27c0 100 PEND 2a9e50 3aa2698 16 0tXA _xaTask 3a68ecc 100 PEND 300f7f 3a68dac 0 0tRDP _rudpMgrStar 3a643e4 120 PEND 2a9e

VoIP command reference 149The lo parameter is the internal software loopback interface. The Ethernetaddress (MAC address) prints for each interface. A

15Co-Resident Call Server command reference 483appstart cs 483Related Commands 483calibrate_delay1us 483Related Commands 484rpt 484Related Commands 48

150 VoIP0 multicast packets sent0 input errors; 0 output errors0 collisions; 0 droppedvalue = 29 = 0x1dThe following is the output on the SMC card.VGM

VoIP command reference 1510 input errors; 0 output errors0 collisions; 0 droppedvalue = 29 = 0x1dThe following is the command from the Signaling Serve

152 VoIPBroadcast address: 47.11.215.255Internet address: 47.11.215.43Broadcast address: 47.11.215.255Netmask 0xff000000 Subnetmask 0xffffff00Ethernet

VoIP command reference 153-> inetstatShow Active Internet connections (includingservers) PCB Proto Recv-Q Send-Q Local AddressForeign Address (stat

154 VoIP2 21 (socket)4 22 /dev/log2 23 /pipe/srv.62 24 /dev/log2 25 /dev/log2 26 /pipe/rudp2 27 /dev/log2 28 (socket)4 29 /dev/log2 30 /dev/log2 31 (s

VoIP command reference 155-> iosFdShowfd name drv3 /tyCo/0 14 /aioPipe 25 (socket) 46 (socket) 47 (socket) 48 (socket) 49 (socket) 410 (socket) 411

156 VoIP49 /dev/log 250 /dev/log 251 /pty/telnet.M 752 /pty/telnet.S 6 in out err53 /dev/log 254 /tyCo/0 155 /dev/log 256 (socket) 457 /dev/log 258 /p

VoIP command reference 15731 (socket) 832 /pipe/srv.38 333 (socket) 834 (socket) 835 /pipe/srv.48 336 (socket) 837 (socket) 839 (socket) 840 /pipe/srv

158 VoIPVGMC> IPInfoShow Maintenance Interface = ixpMac1Maintenance IP address = 47.11.216.246 Maintenance subnetmask = 255.255.254.0 Voice Interfa

VoIP command reference 159nobuffers 0 reassembled 0 outfragments 0 noroute 0value =1=0x1isetCountSyntax:isetCount "expressionString"Count th

16Nortel Communication Server 1000Troubleshooting Guide for DistributorsNN43001-730 02.02 31 December 2009Copyright © 2008-2009 Nortel Networks. All R

160 VoIPvalue = 0 = 0x0-> isetCount "state == busy && type != i2004"IP Phone Count = 1value = 0 = 0x0-> isetCount "fwvsn

VoIP command reference 161"IP == 47.11.216.242""tn == 61 23""TN == 61 23 && IP == 47.11.216.242""Type == i2

162 VoIPThe query string is a sequence of expressions, linked by &&. Eachexpression consists of three parts: opcode1, operator, and opcode2.Cu

VoIP command reference 163------------------ ------- ----------- ------------------------- ------------------ ------- ------- -------47.11.215.68 i200

164 VoIP---------- ------------ ------------ --------------------------- ---------- ------- -------47.11.179.168 C i2004 Regular online 0 04:20:34 061

VoIP command reference 165Set Gateway: 47.103.225.1LTPS IP: 47.103.247.224Node IP: 47.103.247.224Node ID: 4420 S1Node IP: 47.103.247.229Port: 4100 Act

166 VoIPisetNATShowSyntax:isetNATShow “IPAddr” or “TN”The isetNATShow addresses the need for additional information aboutIP Phones on a NAT device. Op

VoIP command reference 167Enter the isetNATShow command at the CLI of any card in a VGMC nodealong with the TN or public IP address of a particular IP

168 VoIPThe following example shows both uses of the command.VGMC> isetReset "192.168.1.141"value =0=0x0VGMC>FEB 16 15:32:40 tShell: I

VoIP command reference 169isetResetAllSyntax:isetResetAllReset all IP Phones registered with theTPS.VGMC> isetResetAllvalue =0=0x0VGMC>FEB 16 15

17.New in this ReleaseNRS database commands•appstart dbcomStart or shut down the database engine.• dbcom_passwdTo change the database password for NRS

170 VoIPModify the SCPW from the VGMC application rather than from the CS1000. Enter the IP Phone public IP address or TN and the new SCPW asthe comma

VoIP command reference 171192.168.34.196 1140 096-00-00-31 DTLS 7 YES192.168.34.197 1140 096-00-00-32 DTLS 7 YESTotal sets = 4isetSecShow, isetSecShow

172 VoIP[nortel@bvw0 ~]$ isetSecShowByIP=== TPS ===Set Information---------------IP Address Type Set-TN Encryption Action DTLS Cap.------------------

VoIP command reference 173Where:•the query string is a sequence of expressions, linked together by&&, each expression consists of three parts:

174 VoIPIP Phone is registered. This is useful when you need to identify whichcard to enable a message monitor on, or to connect a sniffer to, when yo

VoIP command reference 175VGMC> isetShowIP Address Type RegType State Up Time TN HWID FWVsnUNIStimVsn SrcPort DstPort------------------ ------- ---

176 VoIPVGMC>**** Node Information Request time out Alert ****Request #1 Type: get set infoVariables[1]: TN 061-23itgA07TraceHelpSyntax:itgA07Trace

VoIP command reference 177This command turns off the trace for all channels.itgA07TraceOnSyntax:itgA07TraceOn chNumThis command turns on the trace for

178 VoIPParameter DescriptionCard IPAn IP address on the TLAN interface.If card IP is 0.0.0.0, the card cannot locate orcommunicate with the BOOTP ser

VoIP command reference 179ELAN (lnIsa) stat : 10 Mbps, Half duplex (Carrier OK)TLAN (lnPci) stat : 100 Mbps, Full duplex (Carrier OK)value =1=0x1Examp

18 New in this ReleaseA third party tool which performs network analysis without requiring aclient at the terminating end.See “Tools for Linux” (page

180 VoIPChannel 3 : UnequippedChannel 4 : IdleChannel 5 : Idle... (one line per card channel)Channel 22 : IdleChannel 23 : Idlevalue =1=0x1itgMemShowS

VoIP command reference 181-> itgMsgQShow|QID |Nbr of Use|Pipe FD|Queue Name |Pipe Name |Desc(h) |NbrMsgs |High Mark |Lost Msgs |+-----+----------+-

182 VoIPOCT 23 13:37:51 tShell: Info +----------+----------+----------+->Example SMC output:-> itgMsgQShow|QID |Nbr of Use|Pipe FD|Queue Name |P

VoIP command reference 183OCT 24 13:49:34 tShell: Info |OMM |0xac00 |43 |OCT 24 13:49:34 tShell: Info |TPSAR |0xe000 |56 |OCT 24 13:49:34 tShell: Info

184 VoIPAssign the threshold for packet loss which, if exceeded during a call,generates an alarm at the end of the call. The parameter threshold is av

VoIP command reference 185VGMC> itsAlarmTest 2value =0=0x0VGMC>FEB 16 15:51:29 tShell: Notice ITS6002 Connect serviceactivation: Call server i s

186 VoIP512 JAN-01-1996 12:06:34 . <DIR>512 JAN-01-1996 12:06:34 .. <DIR>1001 JAN-01-1996 12:15:14 CONFIG.INI958 JUL-26-2000 15:07:52 CONF

VoIP command reference 187The following example shows how only the active session is disabled whenthe user logs in through Telnet.VGMC> logPrintOff

188 VoIPExcption file: /C:/log/EXCPLOG.1Space remaining: 0Task Level-------------------- -------tExcTask nonetLogTask InfotAioWait nonetAioIoTask1 non

VoIP command reference 189tTelnetInTask nonetyLstnr nonetShell nonevalue =5=0x5The following example shows command output on the SMC.-> logShowTTY

Unicode Name Directory 19Unicode Name DirectoryThe Unicode Name Directory chapter summarizes feature interactions anda troubleshooting checklist.See “

190 VoIPtRTP InfotRTCP InfotXMSG InfomidnightTask nonetShell nonetTelnetOutTask nonetTelnetInTask nonetyLstnr nonevalue =5=0x5lossPlanClrSyntax:lossPl

VoIP command reference 191HeadsetSLR 11 -5 6HandsfreeRLR 13 0 13HandsfreeSLR 16 0 16lossPlanSetSyntax:lossPlanSet "transducer", rlrOffset, s

192 VoIPmac21440BroadcastShowSyntax:mac21440BroadcastShowDisplays the sum of broadcast IP packets received each second on anSMC ELAN and TLAN interfac

VoIP command reference 193-35: 41-36: 8-37: 12-38: 12-39: 24-40: 42-41: 34-42: 41-43: 28-44: 10-45: 8-46: 6-47: 10-47: 1342177296-48: 40-49: 28-50: 20

194 VoIP-> mac21440ShowLostBroadcast = 1mac21440ShowLostBroadcast = 0x34555c: value =1=0x1->NOV 26 14:10:40 tLogTask: Info Time 104457 mac21440:

VoIP command reference 195IPMADDR : 0IFMADDR : 0MRTABLE : 0TOTAL : 6400number of mbufs: 6400number of times failed to find space: 0number of times wai

196 VoIPIPMADDR : 0IFMADDR : 0MRTABLE : 0TOTAL : 36864number of mbufs: 36864number of times failed to find space: 0number of times waited for space: 0

VoIP command reference 197memShowPatchSyntax:memShowPatchThis command displays the memory statistics for the patch memorypartition on the SMC card, in

198 VoIP512 JAN-01-1996 12:00:22 DATA <DIR>512 JAN-01-1996 12:00:22 ETC <DIR>512 JAN-01-1996 12:00:22 LOCALE <DIR>512 FEB-22-2001 15

VoIP command reference 199192.168.1.0 ffffff80 0 192.168.1.14 101 0 0 lnIsa0 0192.168.1.128 ffffff80 0 192.168.1.140 101 0 0 lnPci1 0192.168.1.128 fff

Nortel Communication Server 1000Release: 6.0Publication: NN43001-730Document release date: 31 December 2009Copyright © 2008-2009 Nortel Networks. All

20 New in this ReleaseOAM Transaction Audit LogsThe OAM Transaction Audit Logs chapter summarizes feature interactions,associated applications and a t

200 VoIPRelated Commandsnd help getDbInfond ldapSyncnd getQualityInfoSyntax:nd getQualityInfoPrint quality statistics gathered for Unicode Name Direct

VoIP command reference 201statOnstatOffgetDbInfogetQualityInfoldapSyncselectNameUse help <command name> for details[nortel@und~]$ nd help statOn

202 VoIPnd ldapSyncStatusSyntax:nd ldapSyncStatusThis command checks the result of latest LDAP data synchronizationbetween Unicode Name Directory and

VoIP command reference 203Table 45Errors occurred during synchronizationExpected behaviorCustomer ScenarioSync. status Information Data integrityNo li

204 VoIPCorruption ofsubscriber accountIn progress <# of subs.>subscribers aredownloadedData is not changed.Corrupted subscriberaccount is ignor

VoIP command reference 205UND applicationrestart (previous LDAPsync. is successful)Success UND restart All subscribers andphone accounts areupdatedUND

206 VoIP• -cdp for own DN(used for CDP call only)• -l for language (i.e. -l en) The following language identifiers aresupported:—en - English—fr - Fre

VoIP command reference 207Related Commandsnonend statOffSyntax:nd statOffDisable quality statistics gathering for the Unicode Name Directory feature.T

208 VoIPThe following is an example of the output.-> netHelp (itg P2 , SA and SS the same)hostAdd "hostname","inetaddr" - add a

VoIP command reference 209Enable or disable node password checking.The following example is the output for the VGMC but the same data printson the Sig

21.How to get helpThis chapter explains how to get help for Nortel products and services.Getting help from the Nortel Web siteThe best way to get tech

210 VoIPvalue = 0 = 0x0 VGMC> NodeID PwdEna Pwd TmpPwd Uses TimeOut====== ====== ============== ============== =========================== 1 Yes 0

VoIP command reference 211nodeTempPwdClear value = 0 = 0x0 VGMC> nodePwdShow value= 0 = 0x0 VGMC> NodeID PwdEna Pwd TmpPwd Uses TimeOut====== ==

212 VoIPPrint the information programmed in the card NVRAM. This commandapplies only to the VGMCs. This command is useful to determine whetherthe data

VoIP command reference 213The following example shows the SMC output.-> pbxLibResetLinkvalue = 35970160 = 0x224dc70-> 47.11.216.184 (47.11.216.1

214 VoIPestablished OCT 31 10:25:32 tpbxResetMain: Info ITS5009Call server communication link: 47.11.216.184 up (20)OCT 31 10:25:32 TPS: Info ELAN con

VoIP command reference 215OCT 31 10:25:32 VGW: Info Channel 12, already registeredwith CS (?)OCT 31 10:25:32 VGW: Info Channel 13, already registeredw

216 VoIP-> pbxLibResetLinkvalue = 176095708 = 0xa7f01dc-> 47.11.216.184 (47.11.216.184) deleted31/10/02 10:27:15 LOG0001 tpbxResetMain: ITS1009

VoIP command reference 21731/10/02 10:27:51 LOG0006 tpbxResetMain: ITS5009 Callserver communication link: 47.11.216.184 up (20)31/10/02 10:27:51 LOG00

218 VoIPSignaling Port: 15000Tcp socket fd: 40Tcp msgs sent: 175248Tcp msgs recd: 2319379value = 23 = 0x17pingSyntax:ping "IPaddr", [numPing

VoIP command reference 219Count ... 0 Comm Error Count ... 0 <-- thisparameter indicates how many times has the SPIPE failedcommunicating wit

22 How to get helpGetting help from a specialist by using an Express Routing CodeTo access some Nortel Technical Solutions Centers, you can use anExpr

220 VoIPTo print a list of commands, enter the following commands:pdt> help rdtoolsrdtoolsHelp for rd tools:rdopen Open a report log filerdgo Go to

VoIP command reference 221pdt> rdhead[0000] 26/11/02 04:49:21 LOG0005 ELC: Election won, master= 47.11.215.44[0001] 26/11/02 04:49:21 LOG0006 TPS:

222 VoIPThe following example is shown for a VGMC but also applies to theSignaling Server vxshell or oam prompts.VGMC> resetOMvalue =0=0x0VGMC>F

VoIP command reference 223-> llsize date time name-------- ------ ------ --------512 JUN-06-2000 08:28:44 LOG <DIR>512 JUN-06-2000 08:28:46 O

224 VoIP-> routeDelete "192.168.1.128","192.168.1.140"value =0=0x0routeShowSyntax:routeShowPrints the card IP network and host

VoIP command reference 225VGMC> rPing "47.11.239.230", "47.11.213.216", "3"value = 79 = 0x4f = ’O’47.11.213.216 is th

226 VoIPrPing Report from set (47.11.213.216):64 bytes packets received from IP 47.11.239.230ICMP sequence is 4round trip time in ms: 0rPing Report fr

VoIP command reference 227The parameter source is the IP address or TN of the IP Phone requestedto ping a destination IP address. The parameter destin

228 VoIPpdt> rTraceRouteStop "47.11.213.216"pdt>RTPStatShowSyntax:RTPStatShow "source"Print the most recent copy of RTCP sta

VoIP command reference 229Stop the previous command, RTPTraceShow. Phase 0/1 IP Phones,Phase 2 IP Phones, and IP Softphone 2050 support this command.

23.About this documentThis document contains commands and techniques you can use totroubleshoot problems with Communication Server 1000 (CS 1000) andV

230 VoIP-+10.1.1.1 5100 0x03a88098 10.1.1.2 5000 ESTABLISHED <-> 441730 8110.1.1.1 5100 0x035919d0 10.1.1.3 5000 ESTABLISHED <-> 131679 79

VoIP command reference 231Number of Message Received: 114977Number of Retries: 4404Number of Resets: 26Uptime of Current TPS Registration: 0days 0hour

232 VoIPStore all necessary information in the VGMC or MC32S card NVRAM sothat on reboot the card starts up as a Leader 0. This command is notavailabl

VoIP command reference 233shellTimeoutSetSyntax:shellTimeoutSet timeoutAssign the VGMC idle shell timeout value in seconds. This command isnot availab

234 VoIP47 UDP AF_UNSPEC 192.168.1.149 : 410049 TCP AF_UNSPEC 192.168.1.14 : 2351 UDP AF_UNSPEC 192.168.1.140 : 5100value = 66775540 = 0x3fae9f4->T

VoIP command reference 235Turn off tracing for all channels.SIPCallTrace ch channelNum MsgRecv MsgRecvSyntax:SIPCallTrace ch channelNum MsgRecv MsgRec

236 VoIP11/01/05 15:22:19 LOG0006 SIPNPM: SIPCallTrace: 11/1/515:22:19Recv chid:33 ip:192.168.19.50:5060 SIP methodother/unknown(6)11/01/05 15:22:19 L

VoIP command reference 23715:22:36Recv chid:33 ip:192.168.19.50:5060 SIP methodother/unknown(6)11/01/05 15:22:36 LOG0006 SIPNPM: SIPCallTrace: 11/1/51

238 VoIP11/01/05 15:23:40 LOG0006 SIPNPM: SIPCallTrace: 11/1/515:23:40Send chid:33 ip:192.168.19.51:5060 SIP response 18011/01/05 15:23:40 LOG0006 SIP

VoIP command reference 23911/1/5 15:19:56Recv chid:33 ip:192.168.19.50:5060 SIP INVITE11/01/05 15:19:56 LOG0006 SIPNPM: SIPCallTrace: 11/1/515:19:56Se

24 About this documentNortel Communication Server 1000Troubleshooting Guide for DistributorsNN43001-730 02.02 31 December 2009Copyright © 2008-2009 No

240 VoIP11/01/05 15:20:17 LOG0006 SIPNPM: SIPCallTrace: 11/1/515:20:17Send chid:33 ip:192.168.19.51:5060 SIP response 20011/01/05 15:20:21 LOG0006 SIP

VoIP command reference 241other/unknown(6)11/01/05 15:20:30 LOG0006 SIPNPM: SIPCallTrace: 11/1/515:20:30Send chid:33 ip:192.168.19.51:5060 SIP respons

242 VoIPParameter Value DescriptionTON–Specify the type of number to use as a filter fortracing. Only calls using this TON setting will betraced.0 = A

VoIP command reference 24311/01/05 15:19:21 LOG0006 SIPNPM: SIPCallTrace: 11/1/515:19:21 Send chid:33 ip:192.168.19.51:5060 SIP response20011/01/05 15

244 VoIPFS Fax DestNum RemoteIP---- --------- --------- ----------------- --------------------------------- ------- --- --- ----------------------SIPG

VoIP command reference 245The following table describes the command parameters.Table 52Command parametersParameter Value Descriptioncalling_number0–32

246 VoIPParameter Value DescriptionNPI0–7Specify the numbering plan identifier for which totrace calls.0 = ALL NPIs1 = Unknown2 = ISDN/telephone numbe

VoIP command reference 247---------------33 Terminate BUSY Invite Received SendRecv G_711_u_law_20MS_NOVAD 69 Yes No 5801 192.168.19.155SIPOutputSynta

248 VoIPspyClkStop Stop collecting dataspyReport Prints display of task activity statisticsspyStop Stop collecting data and reportsspy [freq[,ticksPer

VoIP command reference 249Parameter Value DescriptioninMsg010 = disables printing of SSD messages to the TPS1 = enables printing of SSD messages to th

25.IntroductionThe Communication Server 1000 (CS 1000) and VoIP applications run ona variety of platforms and offer various features depending on the

250 VoIPSEP 05 17:43:49 tSET: Info SSDO 6005 91FFSEP 05 17:43:49 tSET: Info SSDI 6005 9404SEP 05 17:43:49 tSET: Info SSDI 6005 9404SEP 05 17:43:49 tSE

VoIP command reference 251Parameter Value DescriptiontMVX_XSPY = Telogy SPY (debugger)tMVX_DIM = Telogy Dsp Interface ModuletOMM = Operational Measure

252 VoIPOn the Signaling Server, logShow provides little information, so use thiscommand to obtain the log output level for the task. On the VGMC, thi

VoIP command reference 253tNPM InfotXMSG InfotHTTPd nonetHTTPd nonetHTTPd nonetHTTPd noneshell nonetPBX InfotTelnets38 nonetLogin nonetTelnetc38 nones

254 VoIPtELC InfotVGW InfotRTP InfotRTCP InfotXMSG InfomidnightTask nonetShell nonetTelnetOutTask nonetTelnetInTask nonetyLstnr nonevalue =5=0x5swVers

VoIP command reference 2550 ack-only packet (0 delayed)0 URG only packet0 window probe packet 0 window update packet0 control packet0 packet received0

256 VoIPTable 57Command parametersParameter Value DescriptionduplexMode010 = enables full duplex mode1 = enables half duplex modetLanSpeedSetSyntax:tL

VoIP command reference 257Alternate Connect Server Port : 16500Connect Server Timeout : 10========================================value = 41 = 0x29 =

258 VoIPtpsARTraceSettingsSyntax:tpsARTraceSettingsDisplay the current trace settings.tpsAROutputSyntax:tpsAROutput trace_output, "file_name"

VoIP command reference 259tpsRemoteShowSyntax:tpsRemoteShow levelDisplay the current Gate Keeper query or Remote Monitoring query listunder monitoring

26 IntroductionStand-alone sniffers exist but the most cost-effective are those that area PC application. These applications monitor the subnet to whi

260 VoIPtpsShowSyntax:tpsShowList information relevant to the TPS. If more than one card in the system,then this table (on the Leader card only) lists

VoIP command reference 261ELAN Link : UpSets Connected: 2 SetsReserved : 0Example Signaling Server output:[nortel@bvw0 ~]$ tpsShow=== TPS ===Node ID :

262 VoIP-> tpsSocketShow Communication Style: BroadcastTx port : 16543Tx Socket : 40Tx socket addr : 192.168.1.255Rx port : 16543Rx IP : 0.0.0.0Rx

VoIP command reference 263len 16FEB 23 12:36:49 tTPS: Info send msg from 192.168.1.140 to192.168.1.255tsm_set_rx_gain chNum, gain_valueSyntax:tsm_set_

264 VoIPParameter Value DescriptiontxInGain–14 to 14Gain register located between the TDM interface andthe echo canceller. Assigns the DSP gain, in th

VoIP command reference 265The following example shows the output for an application load with theversion 7.0.6.38 Telogy code.MAR 18 15:40:03 tMVX_DIM

266 VoIP0x0MAR 18 15:40:03 tMVX_DIM: Info TCID 0, internal_use[22] =0x0MAR 18 15:40:03 tMVX_DIM: Info TCID 0, internal_use[23] =0x0MAR 18 15:40:03 tMV

VoIP command reference 267MAR 19 09:30:07 tMVX_DIM: Info TCID 0, internal_use[13] =0x22ceMAR 19 09:30:07 tMVX_DIM: Info TCID 0, internal_use[14] =0x0M

268 VoIPThe following data appears:•Number of incoming voice packets dropped by the DSP due to invalidgeneric voice header syntax.•Number of transmit

VoIP command reference 269ount = 0NOV 21 15:19:52 tMVX_DIM: Info TCID 0, invalid_ssrc_count= 0 NOV 21 15:19:52 tMVX_DIM: Info TCID 0, invalid_payload_

VGMC VxWorks shell access 27Connect to the cards as follows:•SMC: for the backplane L adaptor, connect to the RS-232 9-pinconnector•MC32S: for the bac

270 VoIP2983JAN 01 14:33:39 tMVX_DIM: Info TCID 0, silence_packet_count=0JAN 01 14:33:39 tMVX_DIM: Info TCID 0, min_jitter = 18JAN 01 14:33:39 tMVX_DI

VoIP command reference 271JAN 17 14:44:59 tMVX_DIM: Info TCID =0 rx_level = -610JAN 17 14:44:59 tMVX_DIM: Info TCID =0 tx_level = -610JAN 17 14:44:59

272 VoIP=0JAN 01 14:33:21 tMVX_DIM: Info TCID 0, rx_packet_count =4140JAN 01 14:33:21 tMVX_DIM: Info TCID 0, avg_frame_jitter =0->udpstatShowSyntax

VoIP command reference 273To disable the monitor function, enter the command without passing anyparameter.The following example shows the output for d

274 VoIP----------------------------------------------------------- card in node configured that are notresponding ------------------Index TN Host Typ

VoIP command reference 275Cumulation Period ... 000019:07:22Successful downloads ...147Fail downloads ..

276 VoIPVGMC> UKLossPlanClrvalue =0=0x0VGMC>IP client loss plan set to default valuesUKLossPlanSetSyntax:UKLossPlanSetIncrease the handset and h

VoIP command reference 277Print current active and pending firmware update jobs. This is a usefulconsolidation of information; the prior version of th

278 VoIP0x02e21aa0 0602B38 47.11.243.33i2004 Active Noreason 0602B40 0 0x02bbcee0 10353837270x0231148c 0602B38 47.11.243.224i2004 Active Noreason 0602

VoIP command reference 279---------- -------- ------------- ---------------- --------------- ----- --------- ---------- --------------- -----0602B38 i

28 IntroductionVGMCThese cards have two levels: the VGMC application CLI (VGMC>) and theVxWorks shell (->). The following example shows how to g

280 VoIP-> umsUpdatePolicyvalue =0=0x0->OCT 16 16:00:04 tShell: Info Resync IniFile from version0602B38 to 0602B38 for terminal i2004.umsUpgrade

VoIP command reference 281VGMC> umsUpgradeTimerCancelvalue =0=0x0VGMC> umsUpgradeTimerShowUpgrade Timer is not active.value = 30 = 0x1eumsUpgrad

282 VoIPPrint the lookup table used to map the dB loss values calculated by theMAM task into the appropriate gain settings for the DSP and CODEC onthe

VoIP command reference 2830x00 0x0b 89 8.0 0x01 0x0c90 7.5 0x00 0x0c 91 7.0 0x01 0x0d 92 6.5 0x00 0x0d 93 6.0 0x010x0e 94 5.5 0x00 0x0e95 5.0 0x01 0x0

284 VoIPTable 77Command parametersParameter Value Descriptiontrace_output1–4Trace output destination, where1 = TTY2 = SYSLOG3 = File4 = File and TTYfi

VoIP command reference 285Table 78Command parametersParameter Value Descriptionto_set –Message types sent to the telephone to trace, where0 = Off1 = B

286 VoIPThis command triggers a query to the specified IP Phone and retrieves thecurrent levels for the specified transducer.The various gain blocks o

VoIP command reference 287AEC Length in number of taps = 0x00 0x80Microphone noise threshold = 0x19Line Delay Length = 0x01Max Return Loss TG = 0x0cSw

288 VoIP0xc4 0x01 0x110x84 0x57 0x08 0x40 0x00 0x24 0x07 0x02 0x89 0x28 0x00 0x000x4bDefault Volume = 0x01Current Volume = 0x01Sampling Rate = 0x00HIP

VoIP command reference 289usiQueryResetReasonSyntax:usiQueryResetReason "phone IP address"Send a request to the IP Phone as to the reason fo

VGMC VxWorks shell access 29purposes at any time.SEC0029 Security Warning: This system contains insecurepasswords, notify your system administratorWel

290 VoIP192.168.1.141 i2004 online 1 01:12:32 061-01 180060387621af6600 C902B26 5100Total sets = 2value =0=0x0->-> usiQueryResetReason "192

VoIP command reference 291CodeReset reasonSYSLOG output messageNotes5Hard reset: by UNISTIMfrom TPS (Ged.c:995)or by a DSP interruptreset caused by SK

292 VoIPCodeReset reasonSYSLOG output messageNotes15Hard Reset: byDHCP: Address failed(cl_dhcp.c:1033)DHCP: Add address failed–16Hard Reset: IP check:

VoIP command reference 293The following table describes the data parameters printed by thiscommand.Table 82Data outputParameter DescriptionGeneral inf

294 VoIPParameter DescriptionSrcPort UDP port used on the TPS card for the RUDPlink.DestPort UDP port used on the terminal for the RUDPlink.You can mo

VoIP command reference 295The following example shows command output.-> vgwAudioTraceSettingsMonitor is offvalue =0=0x0vgwAudioTraceAllOffSyntax:vg

296 VoIPvgwAudioTraceSetOutputSyntax:vgwAudioTraceSetOutput trace_output, "file_pathname"Assign the output destination for the trace tool.Th

VoIP command reference 297-> vgwChStat 6###Net Stats: Base = 0x38410800#########TxUniOkCnt = 7163 - The number of unicast packetstransmitted withou

298 VoIPpackets with errors.RxRuntCnt = 0 - The number of frames received without SFDdetection but with carrier assertion. This counter must bereset a

VoIP command reference 299detected.RxSymErrCnt = 0 - The number of received packets duringwhich PHY symbol errors were detected.uengine dsp_rx_stat (p

3.ContentsNew in this Release 17NRS database commands 17Tools for Linux 17SIP Line Gateway command reference 18Co-Resident Call Server command referen

30 Introductionpasswords, notify your system administratorWelcome to the Media Gateway Controller command line.Firmware Version: MGCCAD15Management IP

300 VoIP= 58553 - number of voice frames that were classified assilence on a transmit sideMAR 25 03:47:34 tMVX_DIM: Info TCID 6, min_jitter = 10 -mini

VoIP command reference 3010 - number of dropped packets with invalid RX SSRCMAR 25 03:47:34 tMVX_DIM: Info TCID 6, invalid_payload_count = 0 - number

302 VoIPParameter Value DescriptionWhen state = 2, a message prints each time packetloss is detected indicating the number of packetswere lost at that

VoIP command reference 303Table 87Command parametersParameter Value Descriptiontrace_output1–4Trace output destination, where1 = TTY2 = SYSLOG3 = File

304 VoIPwhich card to collect gateway statistics (for example, packet loss). Youcan determine the same information from the Call Server using theTRAC/

VoIP command reference 305The following example shows command output on the ITG-P card.VGMC> vgwShowChan ChanState DspMode Codec Tn Reg AirTime rxT

306 VoIPWhen the IP address is found in the list of voice Gateway channels fora card other than where you entered the command, the voice gatewaychanne

VoIP command reference 307This command turns off the trace for all channels.The following example shows command output.-> vgwTraceAllOffvalue =0=0x

308 VoIPParameter Value Description1 = A07 Message Tracing2 = Audio Message Tracing4 = Registration Message TracingThe following example shows command

VoIP command reference 309Table 93Command parametersParameter Value Descriptionfile_pathnameIPAddr"string"Public IP address of the IP Phone.

VGMC directory structure 31• CONFIG: contains the CONFIG.INI, BOOTP.TAB, SECURITY.INI, andTPS.INI configuration files• FW: contains the IP Phone downl

310 VoIPAccess the OS shell from the the VGMC or the pdt> prompt on theSignaling Server.The following example shows command output on the Signaling

VoIP command reference 311wapTraceOnSyntax:wapTraceOn "phoneIPAddress"Turn on the hidden trace for a specific IP Phone (or more than one). T

312 VoIPMETHOD: getPOSTDATA name=Jicheng,Zhou&number=3904FORMMENU: 0ACTINPUT: 0SIZEOFPO: 32HCONTROL: 0x0-------- Input Elements-----------VAR: nam

VoIP command reference 313The following table describes the command parameters.Table 96Command parametersParameter Value Descriptionkey0, 1 Specify a

314 VoIPOCT 23 11:29:28 tMVX_XSPY: Info 0083726078 - DIM: 2:*, Rx’TONE_DETECT’(101) Len= 5OCT 23 11:29:33 tMVX_XSPY: Info 0083728492 - DIM: 3:0,Tx=’ST

VoIP command reference 315poll period set to 4 msecsOCT 23 11:26:22 tMVX_XSPY: Info 0083633324 - DIM: 0:0,Tx=’DTMF_REL_ENABLE’(40)OCT 23 11:26:22 tMVX

316 VoIPTx=’STATUS_REQUEST’(8)OCT 23 11:26:23 tMVX_XSPY: Info 0083633454 - DIM: 3:*, Rx’TONE_DETECT’(101) Len= 5Releasing the call:->OCT 23 11:29:1

VoIP command reference 317Tx=’GET_RXTX_STAT’(67) clear=0x0OCT 23 11:29:17 tMVX_XSPY: Info 0083720624 - DIM: 0:0, Rx’GET_RXTX_STAT’(67) Len=29OCT 23 11

318 VoIPNortel Communication Server 1000Troubleshooting Guide for DistributorsNN43001-730 02.02 31 December 2009Copyright © 2008-2009 Nortel Networks.

319.MGC command referenceThe commands and variables in this section are listed in alphabeticalorder.dbhwshowSyntax:dbhwshowDisplay the model and revis

32 IntroductionNortel Communication Server 1000Troubleshooting Guide for DistributorsNN43001-730 02.02 31 December 2009Copyright © 2008-2009 Nortel Ne

320 MGC command referenceDisplay the information currently showing on the four-character faceplatedisplay. If the display cycles through multiple mess

dsplooptest 321The following example shows command output.oam> dspchanstateshowCard No.: 11Channels: 01234567Idle Idle Idle Idle Idle Idle Idle Idl

322 MGC command referenceTable 98Command parametersParameter Value Descriptioncard1, card2–Cards on which to test channels. Disable the cardsin Call S

ethportmirror 323Table 99Command parametersParameter Value Descriptionto port2–7Port used for mirroring.Disable this port by using the ethportdisablec

324 MGC command reference0x17=0x0080 -Port 7 receives from 70x18=0x0100 -Port 8 receives from 80x19=0x0200 -Port 9 receives from 9Current vlan table n

ethportshow 3250x13=0x2123 -Port 3 sends to 0 1 5 80x14=0x1240 -Port 4 sends to 6 90x15=0x2183 -Port 5 sends to 0 1 7 80x16=0x1210 -Port 6 sends to 4

326 MGC command referenceCT: CT2T: 2TT: TethspeedshowSyntax:ethspeedshowDisplay the port speed and duplex setting of the embedded Ethernetswitch curre

mgcdbshow 327The following example shows command output.oam> isecIpsecShowIfIPSec has not been intializedmacshowSyntax:macshowDisplay all MAC addre

328 MGC command referenceoam> mgcdbshow 11Initialized : 1Type : EXUTTLAN DSP IP : 10.10.10.65Card TN : 20 0 11Card State : ENBLUptime : 2 days, 19

ommshow 329Active ELAN port: Port 6 = 1E Second from bottom face plateconnectorELAN port designator: 1EELAN set to auto negotiate.ELAN security Disabl

33.TroubleshootingThis section contains tips and suggested commands to troubleshootproblems.Network snifferA network sniffer is an excellent tool for

330 MGC command referenceChanPkt_Lost: 0.00ChanLatency_Avg: 0.00ChanVoice_Time: 0 mins 0 secs<Card 0>Unit Call Attempts Success Fails---- ------

ommshow 33104 0 0 005 0 0 006 0 0 007 0 0 008 0 0 009 0 0 010 0 0 011 0 0 012 0 0 013 0 0 014 0 0 015 0 0 016 0 0 017 0 0 018 0 0 019 0 0 020 0 0 021

332 MGC command reference15 0 0 016 0 0 017 0 0 018 0 0 019 0 0 020 0 0 021 0 0 022 0 0 023 0 0 024 0 0 025 0 0 026 0 0 027 0 0 028 0 0 029 0 0 030 0

rmonstatresetall 33326 0 0 027 0 0 028 0 0 029 0 0 030 0 0 031 0 0 0- VGW Call Status (Since the system is up) -Total VGW Call Attempts: 0Total VGW Ca

334 MGC command referenceStatistics counters have been reset for port 5Port 5 = CT Second from top face plate connector for CPPMonlyStatistics counter

rmonstatshowall 335IN255OCTETS = 130IN511OCTETS = 7IN1023OCTETS = 2INMAXOCTETS = 0JABBER = 0OVERSIZE = 0INDISCARDS = 0INFILTERED = 0Egress statistics

336 MGC command referenceTotal good frames transmitted = 0vlanStatPrint: writing data d000 register = 1b address = 1dIngress statistics for port 0.INU

rmonstatshowall 337=============================== Port 1 ===============================Statistics for port 1:Port 1 = DB1 InternalTotal good frames

338 MGC command referenceSINGLE = 0DEFERRED = 0OUTFILTERED = 0OUTDISCARDS = 0=============================== Port 2 ===============================Sta

rmonstatshowall 339OUT1023OCTETS = 0OUTMAXOCTETS = 0COLLISIONS = 0LATE = 0EXECESSIVE = 0multiple = 0SINGLE = 0DEFERRED = 0OUTFILTERED = 212OUTDISCARDS

34 TroubleshootingThe MGC and MC32S cards can mirror a port without using an externalhub or switch.Collecting sniffer capturesTo facilitate analyzing

340 MGC command referenceOUTFCSERR = 0OUTOCTETS = 0OUT64OCTETS = 0OUT127OCTETS = 0OUT255OCTETS = 0OUT511OCTETS = 0OUT1023OCTETS = 0OUTMAXOCTETS = 0COL

rmonstatshowall 341Egress statistics for port 4.OUTUNICASTS = 0OUTBROADCASTS = 0OUTPAUSE = 0OUTMUILICASTS = 0OUTFCSERR = 0OUTOCTETS = 0OUT64OCTETS = 0

342 MGC command referenceIN511OCTETS = 0IN1023OCTETS = 0INMAXOCTETS = 0JABBER = 0OVERSIZE = 0INDISCARDS = 0INFILTERED = 0Egress statistics for port 5.

rmonstatshowall 343INBADOCTETS = 0UNDERSIZE = 0FRAGMENTS = 0IN64OCTETS = 1706931IN127OCTETS = 959311IN255OCTETS = 509510IN511OCTETS = 67421IN1023OCTET

344 MGC command referenceINBROADCASTS = 66698INPAUSE = 0INMUILICASTS = 0INFCSERR = 0ALIGNERR = 0INGOODOCTETS = 4268672INBADOCTETS = 0UNDERSIZE = 0FRAG

rmonstatshowall 345Total good frames received = 6870Total good frames transmitted = 2558vlanStatPrint: writing data d008 register = 1b address = 1dIng

346 MGC command reference=============================== Port 9 ===============================Statistics for port 9:Port 9 = CSP InternalTotal good f

swversionshow 347EXECESSIVE = 0multiple = 0SINGLE = 0DEFERRED = 0OUTFILTERED = 0OUTDISCARDS = 0Removing the CSP to make MGC boot from Gold ImageSteps

348 MGC command referenceFPGA: MGCFAA08APPLICATION: MGCAAA02DB1: DSP2AA05DB2: NONEtestalarmSyntax:testalarmSend an SNMP trap.The following example sho

vgwcardshow 349The following example shows command output.oam> vgwcardshow 11VGW Service is: EnabledChan ChanState DspMode Codec Tn Reg AirTime rxT

VoIP problems 35When no host names are assigned to network devices, you can createnames using the Address Book command on the Tools menu. The namesthe

350 MGC command referencen/a Tx n/a Enabled51 Idle Closed n/a 0x152f yes 0 0.0.0.0:0000 0.0.0.0:0000 Rxn/a Tx n/a Enabled52 Idle Closed n/a 0x156c yes

vgwshowall 351vgwshowallSyntax:vgwshowallDisplay information about all channels.The following example shows command output.oam> vgwshowallVGW Servi

352 MGC command referencen/a Tx n/a Enabled48 Idle Closed n/a 0x152c yes 0 0.0.0.0:0000 0.0.0.0:0000 Rxn/a Tx n/a Enabled49 Idle Closed n/a 0x152d yes

353.Call Server commandsThis section lists commands you can enter from the Call Server overlays.LD 32Access the following commands in LD 32.ECNT CARDS

354 Call Server commandsNumber of Unregistered Ethersets: 27.ecnt card<< Card 61 >>Number of Registered Ethersets: 7Number of Unregistered

LD 32 355ENLC/DISC/DISISyntax:ENLC <card TN>DISC <card TN>DISI <card TN>The ENLC and DISC commands enable or disable gateway channel

356 Call Server commands.stat 200 = UNIT 00 = DSBL (TRK)(TIE )01 = UNIT 01 = DSBL (TRK)(TIE )...one line for each channel...23 = UNIT 23 = DSBL (TRK)(

LD 32 357Table 107Command parametersParameter Value Descriptioncard TNl s c Terminal Number of the cardThe following example shows command output..idc

358 Call Server commandsSTATSyntax:STAT <card or unit TN>This command provides the status of one or all units on a specified VGMCor of a particu

LD 80 359Trace calls associated with the TN. Use this command to determinewhich gateway channel an IP Phone is connected to or which IP Phone agateway

36 Troubleshootingmilliseconds between each for a response. After the tenth retransmission,the TPS prints an error message indicating that the RUDP li

360 Call Server commandsKEY 4 NUL IDLEKEY 5 NUL IDLEKEY 6 NUL IDLEKEY 7 NUL IDLEKEY 8 NUL IDLEKEY 9 NUL IDLEKEY 10 NUL IDLEKEY 11 NUL IDLEKEY 12 NUL I

LD 80 361NONEQUEU DIALCALL ID 727 900TRIPSyntax:TRIP <IP address>Trace an IP address.The following example shows the output for an IP Phone with

362 Call Server commandsKEY 29 NUL IDLEKEY 30 NUL IDLEKEY 31 NUL IDLEKEY 32 ADL IDLEKEY 33 ADL IDLEKEY 34 ADL IDLEKEY 35 ADL IDLEKEY 36 ADL IDLEKEY 37

LD 80 363KEY 1 NUL IDLEKEY 2 MSB IDLEKEY 3 NUL IDLEKEY 4 NUL IDLEKEY 5 HNDO IDLEKEY 6 NUL IDLEKEY 7 NUL IDLEKEY 8 NUL IDLEKEY 9 NUL IDLEKEY 10 NUL IDL

364 Call Server commandsKEY 47 ADL IDLEKEY 48 ADL IDLEKEY 49 ADL IDLEKEY 50 ADL IDLEKEY 51 ADL IDLEKEY 52 ADL IDLEKEY 53 ADL IDLEKEY 54 ADL IDLEKEY 55

LD 117 365KEY 17 TRN IDLEKEY 18 AO6 IDLEKEY 19 CFW IDLEKEY 20 RGA IDLEKEY 21 PRK IDLEKEY 22 RNP IDLEKEY 23 NUL IDLEKEY 24 PRS IDLEKEY 25 CHG IDLEKEY 2

366 Call Server commandsSTIPThe STIP command has seven variations that print IP Phone–related IPinformation that requires modification:• STIP TN <T

LD 117 367In the printed output for this command, the public IP address and port forthe signaling appear in the SIGNALING IP column. For NAT telephone

368 Call Server commandsPRTThe PRT command has two variations that print IP Phone-related IPinformation that requires modification:• PRT IPDN <IP a

LD 117 369TN Type Key Signaling IP Address Media IP Address ZoneStatus--------------------------------------------------------------------------------

VoIP problems 37status: 192.168.1.141 ok (20)JAN 23 15:39:40 tSET: Info 192.168.1.141 TN 61-01Registered with M1Sniffer captures of IP Phone resetsThe

370 Call Server commands=> stat ip type i2004TN type HWID STATUS HOSTIP SIGNALING IP CODEC BDWITH61 0 0 0 i2004 MAC: REG 47.11.216.49 30.1.1.10:500

PDT commands 371rlmShowSyntax:rlmShow TNDisplay information from the Resource Locator Module (RLM) about anadministered VGMC gateway channel and Inter

372 Call Server commandsuZoneShowSyntax:uZoneShow zoneDisplay the amount of intra- (IN) and inter- (OUT) zone bandwidth used forthe specified zone. Pr

Attendant Monitoring Tool in PDT 373• customer service (DAY or NITE SRVC)• attendant number and key pressed (NITE key or Position Busy key) onthe atte

374 Call Server commandsThe sl1crShow command has the following variations that provide CallRegister Monitoring:•sl1crShow <interval>Print the n

VNS BUG ERR debug tool in PDT 375The status will keep printing after every 10 seconds.pdt>sl1crShow 12 5MAINPM = SPECIALAUXPM NCRAML_MAINT 1PRA_MSG

376 Call Server commandsThe vnsdebug command has the following variations that provide VNSdebugging:•vnsdebugPrint the current status of the vnsdebug

VNS BUG ERR debug tool in PDT 377BUG5182 + 107C6218 107C37B4 107C33A2 107C26EA 107BEFCABUG5182 + 10F3E804 104113DE 104105A0 1040FE02 1040F456BUG5182 +

378 Call Server commands00000000BUG5182 VNS_ORIG_INDEX:CRPTR=00000259VNS_TER_INDEX:CRPTR=00000000BUG5182 VDNBLOCK:000001A1 00000002 000082FF 00000000

umcUtility command in PDT 379<code> <data> <function>0 Print this help menu1 0 Print profile summary1 1 Dump slot info and profile s

38 Troubleshooting-> dateNow analyzing the sniffer capture is easy. Ensure that the buffers oneach sniffer are configured to wrap around and write

380 Call Server commandsslot [6013] count [1]slot [6016] count [1]slot [6521] count [1]slot [7279] count [1]slot [7603] count [1]slot [7608] count [1]

381.IP PhonesSpecial Key SequencesUse special key sequences (SKS) to retrieve information about IP Phones.You can also reset the IP Phone without unpl

382 IP PhonesMAC DisplayWhen the IP Phone powers up, it displays a Nortel Networks promptfor approximately four seconds. After this prompt appears, yo

UNIStim 3.0 383The current RUDP state appears, and one softkey is available to switchthe state and another to exit.UNIStim 3.0Use the following troubl

384 IP PhonesPDT>Table 100PDT commandsCommand Functionpdthelp Print pdt shell helpsetLogLevel Set log level, Critical: 1, Major: 2, Minor:3, Info:

UNIStim 3.0 385The challenge number is: 012f2b1538613349565058 Pleaseget the response from the signing server:http://clientsig.ca.nortel.com/sign/home

386 IP Phonesinformation for each record including severity level, severity flag, timestamp, firmware version, source file information, error number,

UNIStim 3.0 387CpuMon 800ec5cc 81a1c690 19 DELAY 8060e8a8 81a1c5d0 0 160hwtk 8051d994 819c8070 20 SUSPEND 80634554 819c7ff0 0 0ECR_WDOG 800e977c 81a24

388 IP PhonesKBDR 8005f5d0 819cf0b0 125 PEND 80634554 819cf028 0 0RTC 800536ac 819cde00 125 READY 80634554 819cdd48 0 0CDT CDTUpdate 819ccb50 125 READ

UNIStim 3.0 389currentfree 9498400 186 51066 9249120alloc 7210640 4915 1467 -cumulativealloc 81327184 29445 2762 -Detailed info for task ID 0x819C8070

VoIP problems 39Exercise care when you use firewall applications on the samecomputer as the IP Softphone 2050.Watchdog timers can expire when there is

390 IP Phones819e1900: 819e 1908 8012 f7b8 81be 2f30 0000 8010*.../0...*819e1910: 819e 1978 819e 1958 803a 2894 819e 1958*...x...X.:(...X*819

UNIStim 3.0 391PDT levelThe first level is the PDT level which is a general user level, provides thefull set of PDT commands. The prompt of PDT level

392 IP Phoneshttp://clientsig.ca.nortel.com/sign/home.phpEnter the response:97d9ca05a0ba99ad8279To exit the VxShell:-> byeVxShell level privilege a

UNIStim 3.0 393CommandDescriptionsetCpuSamplingPeriod <sampling period>Set CPU sampling period, range: 180 - 360s,step 10slistcertsList all trus

394 IP PhonesNortel Communication Server 1000Troubleshooting Guide for DistributorsNN43001-730 02.02 31 December 2009Copyright © 2008-2009 Nortel Netw

395.Alarm errors on the VGMC, SignalingServer, and MGCThis section describes alarm errors on the Voice Media Gateway Card(VGMC), Signaling Server, and

396 Alarm errors on the VGMC, Signaling Server, and MGCSMCT:02 F:02 XA ALU Test FailedT:03 F:03 XA Address Mode Test FailedT:04 F:04 Watchdog Timer Te

MGC four-character LED faceplate display 397Use of the four-character LED display during MGC bootWhen the system boots, the diagnostic information fro

398 Alarm errors on the VGMC, Signaling Server, and MGCMessage DescriptionLLLSIPMG super loop and shelf number where LLLis the superloop number and S

399.VGMC and Signaling Serverconfiguration filesIntroductionThe active configuration files are in the /CONFIG directory and are namedCONFIG.INI and BOOT

4IP Softphone 2050 not connecting to TPS 39IP Phone not connecting to TPS 39VGMC or Signaling Server locks up 40VGMC continuously reboots and download

40 Troubleshootingthe telephone, it discards them. The LTPS no longer can communicatewith the IP Phone so the IP Phone eventually resets when the watc

400 VGMC and Signaling Server configuration filesDisplaying contentsPrint the contents of each file to the console by using the followingcommand (the

File details 401the [TlanConfig] section) still require a card reboot before the changes cantake effect. You can change the following sections without

402 VGMC and Signaling Server configuration filesrdCommunityName=publicwrCommunityName=privatetrapsEnabled=1trapsub=0.0.0.0ts1=0.0.0.0,255.255.254.0,C

File details 403VxPlayoutMaxD=120VadEnabled=0Codec=8VxPayload=1VxPlayoutNomD=60VxPlayoutMaxD=120VadEnabled=0[tos]controlPrio=160voicePrio=184802.1pqEn

404 VGMC and Signaling Server configuration filesSW_GateKeeper=0SW_SetTPS=1[ApplicationServer_47.11.255.33]HostName=H323ID=bvw_lab_node_5SW_VtrkTPS=0S

File details 405these cases, the application’s run-time configuration enhancement parsesthe BOOTP.TAB file and allows card additions or deletions with

406 VGMC and Signaling Server configuration filesSECURITY.INIThe SECURITY.INI file exists if you enter a node-level TN password.The variable Security

File details 407Call Server link controlTo disable the use of the TCP link between the VGMC or SignalingServer and the Call Server, assign a value of

408 VGMC and Signaling Server configuration filesIP parameter controlAdjust the timing of the IP Phone jitter buffer resynchronization mechanismby add

Startup script 409RTTExp is the expected round trip time between sending a keymapdownload request to the CS 1000 and receiving its response. When theR

VoIP problems 41• If all the preceeding steps fail to bring up the card, then you mustreboot the card.• If a reboot fails, then unseat and reseat the

410 VGMC and Signaling Server configuration files]]]]]] ]]]]] ]]]]]] ] ]]]]] ]]]] ]] ]]]] ]]]]]]]] ]]]]]]]]]]] ]]]]] ] ]]]]]] ] ]]] ]]]] ]] ]]]] ]]]]

411.Security featuresSecurity features in CS 1000CS 1000 includes the following security features:•Secure remote access is provided by Secure Shell (S

412 Security featuresStack version : 4.0.0.30TLS Security Policy : Best EffortSIP Gw Registration Trace : OFFOutput Type Used : RPTChannel tracing : -

Security for SIP signaling -- SIP TLS 413NumSessionCacheHit 1238NumSessionCacheMiss 0NumSessionTimeout 0NumSessionCallBackHit 0NumCacheOverFlow 0Sessi

414 Security featuresThe capture buffer is intentionally not freed after the file is saved in case aproblem occurs and you need to retrieve the file.

415.SIP NRS on LinuxThis section describes troubleshooting the SIP NRS on Linux.Linux commandsThe following diagnostic commands are helpful in diagnos

416 SIP NRS on Linux-/+ buffers/cache: 703144 1371808Swap: 4192912 160 4192752[nortel@spspri ~]$[nortel@spspri ~]$[nortel@spspri ~]$ ipcs------ Shared

Linux commands 4170x6507c080 1343493 nortel 770 0 00x6607c080 1376262 nortel 770 0 00x6707c080 1409031 nortel 770 0 00x6807c080 1441800 nortel 770 0 0

418 SIP NRS on Linuxlibxkbui.so.1 -> libxkbui.so.1.0libXft.so.1 -> libXft.so.1.1libGL.so.1 -> libGL.so.1.2libSM.so.6 -> libSM.so.6.0libXpm

Linux commands 419libee_testexeclib.so -> libee_testexeclib.solibee_testlib.1.0.2.so -> libee_testlib.1.0.2.so/lib:libdevmapper.so.1.01 -> li

42 Troubleshooting933763 JUN-06-2003 08:33:38 i2002.fw950810 JUN-06-2003 08:37:22 FWFILE~1.1value =0=0x0VGMC link to Call Server failsIf the link to t

420 SIP NRS on Linuxlibc.so.6 -> libc-2.3.4.solibuuid.so.1 -> libuuid.so.1.2libresolv.so.2 -> libresolv-2.3.4.solibpam.so.0 -> libpam.so.0

Linux commands 421libtiff.so.3 -> libtiff.so.3.6libfontconfig.so.1 -> libfontconfig.so.1.0.4libcmaX.so.1 -> libcmaX.so.1.0libpython2.3.so.1.0

422 SIP NRS on Linuxlibbonobo-activation.so.4 -> libbonobo-activation.so.4.0.0libgnomeui-2.so.0 -> libgnomeui-2.so.0.800.0libstdc++.so.2.8 ->

Linux commands 423libltdl.so.3 -> libltdl.so.3.1.0libpcreposix.so.0 -> libpcreposix.so.0.0.0libaudiofile.so.0 -> libaudiofile.so.0.0.2libnets

424 SIP NRS on Linux/lib/tls/i686: (hwcap: 0x8008000000000000)libthread_db.so.1 -> libthread_db-1.0.solibm.so.6 -> libm-2.3.4.solibrt.so.1 ->

SIP NRS command 425Table 117Command descriptionFamily Parameter Description-H NoneDisplay a help message thatdescribes the proper syntax forthis comma

426 SIP NRS on LinuxFamily Parameter Description-V-v app | stack | all Show the version of theapplication, oSIP stack, orboth.-D-v backup <file>

SIP NRS command 427The following example shows how to gracefully disable SPS. In this case,SPS proxy is running but out of service. This command retur

428 SIP NRS on Linux[nortel@spspri bin]$ ./spcmd -R -c spsStopping the SPS Monitoring using uid:500 gid:500 for SPSmonitor startup.Killing spsmon pid

SIP NRS command 42947.11.119.165:5060I/F tls:2 primary 47.11.119.133:5061 secondary47.11.119.165:5061Starting Registrar: 11809Starting message handler

VoIP problems 43JAN 23 15:55:48 tVGW: Info Channel 1, already registeredwith M1 (?)... (one msg per channel)JAN 23 15:55:48 tVGW: Info Channel 23, alr

430 SIP NRS on Linux[nortel@spspri bin]$ ./spcmd -V -v stackSIP stack (02.02.08) oSIP2 on Linux[nortel@spspri bin]$[nortel@spspri bin]$The following e

SIP NRS command 431The following example shows how to execute cutover and then commit.This command returns 0 if the database is changed. If this comma

432 SIP NRS on Linuxnortel.com -p cdp.udp -w active0[nortel@spspri bin]$[nortel@spspri bin]$ ./spcmd -D -d sipeptest -m nortel.com-p cdp.udp -n 2000 -

433.NRS database commandsappstart dbcomSyntax:appstart dbcom <action>Action can be one of the following:• start•stop•statusStart or shut down th

434 NRS database commandsThe app can be one of the following:•pd Personal Directory application dbroot MySQL root user• nrs NRS application including

nrsQueryShow 435Id DefaultRouteFlag DnPrefix PhoneContext DomainEpH323Support EpSipSupport EpNcsSupportRouteCost FqdnType sHostFqdn H323Transport H323

436 NRS database commandsnrsRegShowSyntax:nrsRegShowThis command can be used to list all the gateway endpoints which areregistered to NRS. It contains

spcmd 4372741 0 0 47.11.232.31 0 1720 0 1 0 0 02743 1 0 47.11.232.31 0 1719 0 1 0 0 02747 2 0 47.11.232.31 0 5060 3 1 30 0 02749 2 0 47.11.232.31 1 50

438 NRS database commandsNortel Communication Server 1000Troubleshooting Guide for DistributorsNN43001-730 02.02 31 December 2009Copyright © 2008-2009

439.Linux BaseTroubleshootingChanges made to /etc/hosts overwrittenChanges to the /etc/hosts by logging on as root and editing the file are notbacked

44 TroubleshootingThe selected channel can belong to a card in a different node. If theTLANs are separate and the IP network cannot route between the

440 Linux Base****************************************************************** WARNING: All attempts to use the Authentication Type Reset** Mechanis

LinuxBase command reference 441Install Nortel applications. Appinstall is a powerful generic installationutility. It can also be used to initiate a Co

442 Linux Base• name_of_one_particular_application - Perform specified command withspecified application.• list_of_applications_separated_by_spaces -

LinuxBase command reference 443Figure 1appstart statusFigure 2appstart gk nrs restartappVersionShowSyntax:appVersionShowPrint the server application s

444 Linux Base[nortel@hp2 ~]$ appVersionShowAPP_INSTALLED=CS1000 Element ManagerAPP_VERSION=4.90-08sunAm 4.90-08Jboss-Quantum 4.90-08privateCA 4.90-08

LinuxBase command reference 445baseparamsconfigSyntax:baseparamsconfig [--show]|[--help]baseparamconfig command configures the kernel-resident networki

446 Linux BasebaseVersionShowSyntax:baseVersionShow [--help]Print the server base software versionbaseVersionShow without parameters gives the name of

LinuxBase command reference 447datetimeconfigSyntax:datetimeconfig [--show]|[--help]datetimeconfig with “--show” option prints existing settings.dateti

448 Linux BaseThe command must be invoked under the systemadmin role account.dnsconfig supports the following options:•“--show” - Shows the current ne

LinuxBase command reference 449ecnconfigSyntax:ecnconfig ’on’|’off’|’show’|’help’Handle ECN feature - enable, disable and show status.Note 1:User will

VoIP problems 45codec expected. When no codecs match between the two lists, the callfails and an error message prints on the Call Server stating that

450 Linux BaseftpstatusShow current FTP statushostconfigSyntax:hostconfig <parameter>Configures hosts in the hosts entry tableThe command must be

LinuxBase command reference 451hosts configured on the system using this command.OPTIONS-h Print a brief help message and exit.add parametersAdd a hos

452 Linux BaseFigure 10hostconfig showifconfigSyntax:ifconfig interface [aftype] options | addressIfconfig command is used to configure the kernel-resi

LinuxBase command reference 453Figure 11ifconfigpinsSyntax:pins [-all]pins <patch id>Put a patch in service[nortel@arkh-linux-ibm ~]$ pins 0Patc

454 Linux BaseShow detailed information about a patch.[nortel@arkh-linux-ibm ~]$ plis 0Handle: 0Filename: /var/opt/nortel/patch/p11115_1.el4Dependency

LinuxBase command reference 455[nortel@arkh-linux-ibm ~]$ poos 0Patch handle: 0 Performing the uninstallation:Deactivating patch. Please wait...The pa

456 Linux BaseAPPLICATION0 Q00000000 ISS1:1OF1 p11115_1 31/10/06 p11115_1.el4 no JARbase:4.91.12rebootSyntax:rebootReboot the whole system.Note:User w

LinuxBase command reference 457You have to have the root privilege to execute this command.Password for root:Done![nortel@asa-hp4-e ~]$ routeconfig sh

458 Linux BasesunAm 4.90-08Jboss-Quantum 4.90-08privateCA 4.90-08emWeb 4.90-08isclient 4.90-08bcc 4.90-08nortel-cs1000-linuxbase 4.90.08Snmp-Daemon-Tr

LinuxBase command reference 459SFTP server IP: 47.11.44.2SFTP userid: user1SFTP password: **********SFTP directory: /home/user1Is this information cor

46 TroubleshootingTo correct the problem, perform the following steps:1.Issue the following command from the vxWorks shell:nvramTLanSpeedSet 10100nvra

460 Linux BaseThis disk must be formatted to use it as a backup storage.Do you want to format it (Y/N) [Y]?After formatting select the schedule of the

LinuxBase command reference 461Enter the remote SFTP directory: /home/ user1Remote Configuration File Validation--------------------------------------

462 Linux Base• CRIT• ERROR• WARNING•NOTICE• INFO• DEBUG--help - Print this help message and exit.To manage logging of Linux base system you should sp

LinuxBase command reference 463To change information for multiple subsystems, the commandis entered multiple times.Note: activation DEBUG mode could c

464 Linux BaseFigure 12syslogShowsysrestoreSyntax:sysrestore [--help]Restore data from the backup archive.Note: All applications will be stopped befor

LinuxBase command reference 465If the recovery from SFTP have been chosen the user should providethe access parameters to the remote backup archive: I

466 Linux BasePlease select one of files (0 means exit):1) cppm2hardening2009_03_0216_39_32.tar.gzSelect (0,11):1Operation in progress. Please wait.Re

baselogLevelShow 467Perform backup, show the "Insert CD" message and reboot the machine$ upgradeYou have to have the root privilege to execu

468 Linux Base[nortel@arkh-linux-ibm ~]$ /opt/nortel/base/bin/baselogLevelShowSubsystem Level=============== =======Base INFOBase_Appinstall INFOBase_

Using logs to troubleshoot 469The cs_console.log keeps a record of the Call Servers Console which canbe useful for several debugging situations. The f

IP Phone commands 47Configure the gateway channels and IP Phones associated with the newnode to use separate zones from the original node, if the two

470 Linux BaseMandatory arguments to long options are mandatory for shortoptions too.--retry keep trying to open a file even if it is inaccessible whe

471.Tools for LinuxPCAP tools for LinuxPCAP Tools for Linux is a network packet capture utility to aid introubleshooting network and protocol issues t

472 Tools for Linux• Any changes in the PCAP configuration will only take effect afterrestarting PCAP.• Wireshark must be enabled since the Linux Hard

Gryphon network analysis Tool 473Typical output messages:•"Warning: modem already configured." Means that there is no need touse the tool in

474 Tools for Linuxnumber of iterations, but this results in a less accurate diagnosis. Amore accurate diagnosis can be obtained by selecting “full ro

Gryphon network analysis Tool 475WARNINGDon’t forget to stop the gryphon tool from the CLI when testingis complete!Clicking on Run Test brings up the

476 Tools for LinuxFigure 15Gryphon estimated time remainingOnce the test is complete, a summary is shown:Figure 16Gryphon summaryClicking on SQA Anal

Gryphon network analysis Tool 477Figure 17Gryphon detailed resultsWhen finished, stop the tool:Figure 18Gryphon stop toolNortel Communication Server 1

478 Tools for LinuxNortel Communication Server 1000Troubleshooting Guide for DistributorsNN43001-730 02.02 31 December 2009Copyright © 2008-2009 Norte

479.SIP Line Gateway command referenceThe following commands can be run from the linux prompt on the SIPLine Gateway (SLG) hardware (COTS) platforms.

48 TroubleshootingIn addition, you can enter a temporary password. Two parameters for thetemporary password determine whether it expires based on the

480 SIP Line Gateway command referenceThe following is an example of the output.[nortel@bvw1 ~]$ slgSetShow “sipl3420”UserID TN Clients Calls SetHandl

slgShow 481===== AML Info ======hAppBlk TaskName Tid LinkState NumRetry LinkNumTrace0x18e3aa8 SLG 0xfb00 Up 0 33 0===== Trace Info ======No trace enab

482 SIP Line Gateway command referenceNortel Communication Server 1000Troubleshooting Guide for DistributorsNN43001-730 02.02 31 December 2009Copyrigh

483.Co-Resident Call Server commandreferenceUnless otherwise specified, the following commands can be run fromthe linux prompt on the Co-Resident (CoR

484 Co-Resident Call Server command referenceat the Linux prompt and then use <cntr>pdt to enable the pdt shell andlog in using a pdt2 (Level 2)

rpt 485rdhelpRD Report Display ToolRD COMMANDS:rdhelp -Browse help informationrdhelp [1][1] - turn on display of examplesrdopen -Open a report log fil

486 Co-Resident Call Server command referencerdhead 20 1 - show 20 oldest reports and theirstack if avilablerd - show [next] [20] reportsrd -30, 10 -

vxellHwdShow 487pdt> vxellHwdDisablevalue =0=0x0pdt>pdt> vxellHwdShowWatchdog is disabledConfigured level1 timeout = 3 sConfigured level2 tim

488 Co-Resident Call Server command referenceNortel Communication Server 1000Troubleshooting Guide for DistributorsNN43001-730 02.02 31 December 2009C

489.NRS ManagerThe Network Routing Service (NRS) provides routing services to both SIPand H.323-compliant devices. The NRS allows customers to manage

IP network troubleshooting 49General troubleshooting suggestionsBecause the IP Phone depends on the IP network to communicate withother IP Phones, pro

490 NRS ManagerUnable to start Services• For GateKeeper Service, check if the Primary TLAN configured in NRSserver settings is proper:a.Go to CLI.b.Ex

Troubleshooting Checklist 491• Traverse to path: /opt/nortel/groups/systemadmin/bin/• Execute the command: nrsGKTestQuery <DN>,<DNType>,&l

492 NRS ManagerUnable to perform GK/NRS Data Upgrade operation• Go to CLI and traverse to path: /opt/nortel/sps/bin/• Execute the command: ./spcmd -D

493.Unicode Name DirectoryUnicode Name Directory is a Personal Directory based application storingthe database of user names translated to different l

494 Unicode Name DirectoryFeature interactions•Feature is not supported by SIP terminals that support Unicode.• Manual intervention is required for th

Troubleshooting 495Associated Applications•PD (Personal Directory)Troubleshooting•Check that SSD messages containing information required for UnicodeN

496 Unicode Name DirectoryRESN NONITC NI— Ensure CNDA and DNDA classes of service are enabled forspecific phone.>ld 11REQ: prtTYPE: 2004p2TN 96 0 0

Troubleshooting 497DRDD EXR0USMD USRD ULAD CCBD RTDD RBDD RBHD PGND FLXDFTTC DNDY DNO3 MCBNFDSD NOVD VOLA VOUD CDMR ICRD MCDD T87D KEM2MSNV FRA PKCHCP

498 Unicode Name Directory..Nortel Communication Server 1000Troubleshooting Guide for DistributorsNN43001-730 02.02 31 December 2009Copyright © 2008-2

499.OAM Transaction Audit LogsOAM application descriptionThe primary purpose of the OAM (Operations And Maintenance)Transaction Audit Logs feature is

5arpFlush 75arpShow 77auditReboot 77auditShow 78bootpdDump 78bootpdReload 80bootPFileGet 80bootPFilePut 81cardReset 82cd 82censusShow 82chkdsk 83clear

50 Troubleshooting— Does the ELAN and TLAN Link LED flash when traffic occurs onthe respective interface?•Obtain a network diagram of the VGMC/Signali

500 OAM Transaction Audit Logsparty OSS, is not secured as the communication is UDP based forboth cases.•A maximum of up to 4 external Syslog servers

Troubleshooting Checklist 501Unable to launch the Logs page• Check the OAM installation by verifying that all the following OAMartifacts are present i

502 OAM Transaction Audit Logs— Go to path: /var/log/nortel/—Execute: df –h OR du –h.—If the disk space is exhausted, backup the older log files to ad

Nortel Communication Server 1000Troubleshooting Guide for DistributorsRelease: 6.0Publication: NN43001-730Document revision: 02.02Document release dat

IP network troubleshooting 51TLAN packet loss errorsThe VGMC/Signaling Server software contains detection mechanismsfor RTP packet loss. The impact of

52 Troubleshootinggateway channel is used. If reported packet loss is in the ‘tx‘ direction, thefourth parameter is the IP address of the IP Phone tha

IP network troubleshooting 53Port numbers used by VGMC or Signaling Server application and IPPhonesThis section describes the port numbers used by the

54 TroubleshootingInterface Port use Port numberTLAN signaling5000TLAN Voice 5200 (configurable - same asbase voice port number onVGMCs)Note: For the

DSP and voice quality troubleshooting 55JAN 02 11:07:47 tMVX_XSPY: Info0000753618 - DIM: 0:0 -MGB_DM_ERROR_INDICATION(Channel-Dependent): Error Code:

56 TroubleshootingAsk the following questions:•What units are involved in the call (for example, IP Phone, TDMtelephone, trunk, or PSTN)?•Does the ech

DSP and voice quality troubleshooting 57Collecting statistics for echo problems To collect statistics for echoproblems, capture the output of the foll

58 Troubleshooting— ECAN: Off, NLP: On—ECAN: Off, NLP: Off—ECAN: On, NLP: Off—ECAN: On, NLP: On5. When you finish testing, turn off printing of the EC

DSP and voice quality troubleshooting 591. Collect the statistics (see “Collecting statistics for echo problems”(page 57) ).2. Eliminate all other sou

6firmwareFilePutI2002 119firmwareFilePutI2004 119firmwareVersionShow 120flashConfigShow 120ftpTypeA, ftpTypeI 120ftpXferSet 121ftpVerbose = 0/1 121gen

60 TroubleshootingIP Softphone 2050 audio qualityUse the following suggestions to troubleshoot audio quality on the IPSoftphone 2050.Verifying basic a

Audio commands 61administrator privileges on Windows 2000; carefully follow theinstallation instructions provided by Xircom.Note:Removing the card wit

62 Troubleshooting• UKLossPlanSetIncrease the handset and headset transmit gain settings by 5 dB.• usiGainTableShowDisplay the lookup table used to co

RTP and RTCP statistics 63When a file reaches the 16 K limit, it is closed and the next file is opened.When EM retrieves the log file, a function on t

64 TroubleshootingNortel Communication Server 1000Troubleshooting Guide for DistributorsNN43001-730 02.02 31 December 2009Copyright © 2008-2009 Nortel

65.VoIPOAM shell commandsThe commands available from OAM shell on the signaling Server are thecommands provided by various applications. Type the comm

66 VoIPCommandParameter Descriptionstty[port speed] Change the maintenance portspeed. The acceptable valuesfor the maintenance port speedare 9600, 192

Services switchover (OAM shell) 67Services switchover (OAM shell)This sections shows all commands that can be used for servicesswitchover.soHelpMenuSh

68 VoIPforcedisServicesForce all registered resources on the VGMC or Signaling Server tounregister and for gatekeeper to go out of serviceforcedisVTRK

Trace and diagnostic commands 69Trace and diagnostic commandsH323 Trace CommandsThis section contains OAM commands useful for tracing H323 messagingfo

7isetScpwModify 169isetSecGet 170isetSecShow, isetSecShowByTN, isetSecShowByIP 171isetSecUpdate 172isetShow, isetShowByTN, isetShowByIP 173itgA07Trace

70 VoIPTable 5Patch commandsCommandParameter Descriptionpload [patch filename] Load patch into memorypins patch handle Place a patch in servicepoospat

Trace and diagnostic commands 71CommandParameter Descriptionll ["path"] Do a long listing of a directorycontentspwd–Print the current defaul

72 VoIPCommandParameter Descriptionrdgo [N] Go to a specific record, whereN is absolute record number.rd [S][R] Display records. Go S stepsand display

Trace and diagnostic commands 73[0234] 28/10/02 15:20:03 LOG0006 HTTP: SYSLOG initialisedpdt> rds 0, 5[0235] 28/10/02 15:20:03 LOG0006 HTTP: Memory

74 VoIP[0000] 28/10/02 14:50:21 LOG0006 tRootTask: alarmInitinitialization succeeded[0001] 28/10/02 14:50:21 LOG0006 tRootTask: ITG5000 Cardinitialize

VoIP command reference 75----------------------------------------12/29/03 19:58:41 f/w dnld success: (47.11.217.11) I200412/29/03 20:24:30 f/w dnld su

76 VoIP-> arpShowLINK LEVEL ARP TABLEdestination gateway flags Refcnt Use Interface----------------------------------------------------------------

VoIP command reference 77--------------------------------------------------------------------------value = 75 = 0x4b = ’K’-> arpFlushvalue =0=0x0-&

78 VoIPauditShowSyntax:auditShowDisplays the current setting for the action to take upon detection of asuspended task. Enabled means that the VGMC reb

VoIP command reference 79Display the current BOOTP server database.The following example shows command output.-> bootpdDumpvalue =0=0x0-># main

8nd selectName 205nd statOff 207nd statOn 207netHelp 207nodePwdEnable, nodePwdDisable 208nodePwdSet 209nodePwdShow 210nodeTempPwdClear, nodeTempPwdSet

80 VoIP# Tn -- generic option tag n1:\:dn=003 0:\:gw=192.168.1.1:\:hn:\:ht=1:ha="00:60:38:01:09:FA":\:ip=192.168.1.14:\:lp=192.168.1.140, 25

VoIP command reference 81This command loads the file from the specified FTP server, renames it asbootp.tab, and writes it to the CONFIG directory. If

82 VoIPcardResetSyntax:cardResetReboots the VGMC. This command does not apply to the SignalingServer. You can execute this command from the VGMC and V

VoIP command reference 83Each card is scheduled to send a connection confirmation to peers onceeach minute. A TimeOut field indicates the number of ti

84 VoIPParameter Value DescriptionrepairLevel0Specify the action to take, where0 = do not write to disk, only report errors found(default value)entryL

VoIP command reference 85VGMC> clearLeaderThis card will be a follower on reboot.value = 41 = 0x29 = ’)’VGMC> NVRIPShowIP address : 255.255.255.

86 VoIPFEB 14 15:04:26 tMAM: Info Initiate download request for codec 1FEB 14 15:04:26 tMVX_DIM: Info Download codec image completed-DSP# 0, Image Id=

VoIP command reference 87csvShowSyntax:csvShowIndicates whether the Connect Server is enabled or disabled on the card.The following example shows comm

88 VoIPTable 13Command parametersParameter Value Descriptionadr–Starting address in normal hexadecimal format(0xnnnnnnnn), as a dereferenced variable

VoIP command reference 89Display all devices on the Signaling Server. The hard drive partitions are /pand /u. The floppy drive is device /f0. The CDRO

9setLeader 231shellTimeoutDisable 232shellTimeoutEnable 232shellTimeoutGet 232shellTimeoutSet 233showMemConfig 233sockShow 233SIPCallTrace on 234SIPCa

90 VoIPThe following example shows command output.-> dumptab# main 2.4.3# (null): dump of bootp server database.# Dump taken FRI NOV 29 11:06:26 20

VoIP command reference 91:gw=47.11.254.1:\:hn:\:ht=1:ha="00:02:B3:86:2A:A6":\:ip=47.11.255.13:\:lp=192.168.2.3, 255.255.0.0, 192.168.2.1:\:s

92 VoIPNext timeout : 29 sec AutoAnnounce : 1Timer duration : 60 (Next timeout in 44 sec)====== all tps ======Num TN Host Type ELAN MAC TLAN IP AddrEL

VoIP command reference 93Codecs 0xffd2, Features 0xEBDSP 5: version = 7.0.2.3, Voice & Fax, VPBX, C548F/C549F,Codecs 0xffd2, Features 0xEBDSP 6: v

94 VoIPdim cfgSyntax:dim cfgDisplays the configuration for each VGMC DSP.The following example shows command output.MXP>dim cfgDIM config info:DIM:

VoIP command reference 95This "end of call" mechanism provides a useful way to see if DSP errorsoccur during calls. No identifying informati

96 VoIPClear this by setting the DimECStat variable to 0. The default is off; thestate is not saved and returns to off if the card is reset or reboots

VoIP command reference 97-> dimPrintChannelInfo 3rx_coding type: 68tx_coding type: 68rx vif size: 320tx vif size: 320encapsulation: 3companding: 1v

98 VoIPdimPrintECCSyntax:dimPrintECC chNum, FilterPrints a DSP channel echo canceller filter coefficients for the foregroundor background filters. The

VoIP command reference 99TCID 0: Echo Canceller coefficients (data length = 56)16 -1 4 0 12 3 -5 -5-13 -3 -25 7 2 0 25 39-570-1-6-80000000000000000000