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492 NRS Manager
Unable to perform GK/NRS Data Upgrade operation
Go to CLI and traverse to path: /opt/nortel/sps/bin/
Execute the command: ./spcmd -D -d backup
If the command fails, contact technical support for further assistance.
Unable to perform Database operations
Go to CLI and traverse to path: /opt/nortel/sps/bin/
Execute the command: ./spcmd -D -d cutover
Execute the command: ./spcmd -D -d revert
Execute the command: ./spcmd -D -d commit
Execute the command: ./spcmd -D -d rollback
If the command fails, contact technical support for further assistance.
Unable to search an Endpoint
Check if the Endpoint Id being searched, exists.
Search can only be done for Endpoints that exist.
Multi-user scenarios
All bulk operations such as Import, Export, Restore and GK/NRS Data
Upgrade are restricted to one user at a time. This is to prevent potential
data corruption. Other users who try to initiate any of these operations will
be displayed an error indicating the same.
Simultaneous database operations (Cut Over, Commit, Revert, Rollback,
Backup, Restore, GK/NRS Data Upgrade and Routing Tests) are restricted
to prevent potential data corruption.
Nortel Communication Server 1000
Troubleshooting Guide for Distributors
NN43001-730 02.02 31 December 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
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