
Troubleshooting 497
DRDD EXR0
USMD USRD ULAD CCBD RTDD RBDD RBHD PGND FLXD
FTTC DNDY DNO3 MCBN
FDSD NOVD VOLA VOUD CDMR ICRD MCDD T87D KEM2
MSNV FRA PKCH
CPND_LANG ENG
— Ensure that CPND names are displayed properly (for the cases
when CPND names are configured) for the same call scenario.
— Ensure that Preferred Name Match feature works properly for the
same call scenario.
—
Ensure in Subscriber Manager that localized name is present for
specific subscriber.
— Ensure in Subscriber Manager that phone is associated with
subscriber.
— Ensure in Subscriber Manager that Numbering group is configured
for specific phone.
—
Ensure that ND database is synchronized with CND server.
Use following commands:
[nortel@und-pd ~]$ nd getDbInfo
=== PD ===
Name records:413
Phone accounts:335
Database size:114688 bytes
[nortel@und-pd ~]$ nd ldapSyncStatus
=== PD ===
Result: Failed
Info: Link is down
• If Phone displays incorrect Unicode name
—
Ensure that corresponding font files are loaded to the phone
•
If all settings are correct
—
Check logs on the Application PD/ND server for the error
messages.
— Enable Name Directory debug logs:
[nortel@und-pd ~]$ nd debugOn
=== PD ===
Name Directory debug enabled.
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<The output will be printed to the current terminal.>
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Nortel Communication Server 1000
Troubleshooting Guide for Distributors
NN43001-730 02.02 31 December 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
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