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Troubleshooting Checklist 491
Traverse to path: /opt/nortel/groups/systemadmin/bin/
Execute the command: nrsGKTestQuery <DN>,<DNType>,<ori
ginatingEPName>,<DBname>
If it returns 0, the test is successful.
If it returns a non zero Error Code, it’s an error.
If a routing entry is present in the database, the routing test will pass.
If it still fails, contact technical support for further assistance.
Unable to perform SIP routing test
Check if the Gatekeeper Service is enabled.
Check if ’DN to query’ exists.
Go to CLI.
Traverse to path: /opt/nortel/groups/systemadmin/bin/
Execute the command: nrsGKTestQuery <DN>,<DNType>,<ori
ginatingEPName>,<DBname>
If it returns 0, the test is successful.
If it returns a non zero Error Code, it’s an error.
If a routing entry is present in the database, the routing test will pass.
If it still fails, contact technical support for further assistance.
Unable to perform Restore operation
Check if the SPS service is enabled.
Go to CLI and traverse to path: /opt/nortel/sps/bin/
Execute the command: ./spcmd -D -d restore
If the command fails, contact technical support for further assistance.
Unable to perform Backup operation
Check if the SPS service is enabled.
Go to CLI and traverse to path: /opt/nortel/sps/bin/
Execute the command: ./spcmd -D -d backup
If the command fails, contact technical support for further assistance.
Nortel Communication Server 1000
Troubleshooting Guide for Distributors
NN43001-730 02.02 31 December 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
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