
Troubleshooting Checklist 491
• Traverse to path: /opt/nortel/groups/systemadmin/bin/
• Execute the command: nrsGKTestQuery <DN>,<DNType>,<ori
ginatingEPName>,<DBname>
—
If it returns 0, the test is successful.
—
If it returns a non zero Error Code, it’s an error.
If a routing entry is present in the database, the routing test will pass.
If it still fails, contact technical support for further assistance.
Unable to perform SIP routing test
•
Check if the Gatekeeper Service is enabled.
• Check if ’DN to query’ exists.
• Go to CLI.
•
Traverse to path: /opt/nortel/groups/systemadmin/bin/
•
Execute the command: nrsGKTestQuery <DN>,<DNType>,<ori
ginatingEPName>,<DBname>
—
If it returns 0, the test is successful.
—
If it returns a non zero Error Code, it’s an error.
If a routing entry is present in the database, the routing test will pass.
If it still fails, contact technical support for further assistance.
Unable to perform Restore operation
•
Check if the SPS service is enabled.
•
Go to CLI and traverse to path: /opt/nortel/sps/bin/
•
Execute the command: ./spcmd -D -d restore
If the command fails, contact technical support for further assistance.
Unable to perform Backup operation
• Check if the SPS service is enabled.
• Go to CLI and traverse to path: /opt/nortel/sps/bin/
• Execute the command: ./spcmd -D -d backup
If the command fails, contact technical support for further assistance.
Nortel Communication Server 1000
Troubleshooting Guide for Distributors
NN43001-730 02.02 31 December 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
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