Cadence Flash F200-2 Guia de Resolução de Problemas descarregar pdf (Página 41)

100

101

VoIP problems 41

• If all the preceeding steps fail to bring up the card, then you must

reboot the card.

• If a reboot fails, then unseat and reseat the card. After you reboot the

card, retrieve the log files from the VGMC/Signaling Server, and the

history file and report log from the Call Server, and send them to your

support personnel for analysis.

VGMC continuously reboots and downloads ﬁrmware versions

If you have multiple cards in your node and an IP Phone constantly

reboots and downloads firmware, then check that each card has the same

firmware version. Use the command “umsPolicyShow” (page 278) to see

which firmware will be downloaded to a telephone. Only one firmware

version can be installed on a node; after a telephone downloads new

firmware, it reboots and registers again. If it registers to a TPS with a

different firmware version, it downloads that new firmware and then

reboots. This process can continue indefinitely if all cards on the VGMC

node have approximately the same number of registered telephones.

Incorrect IP Phone software version

If IP Phones are not downloaded with the expected version of firmware,

the firmware file may be missing from the card or have an incorrect file

name. The expected file name is i2002.fw for the IP Phone 2002 and

i2004.fw for the IP Phone 2004. Use the command “umsPolicyShow”

(page 278) to see which firmware will be downloaded to a telephone.

Check the /FW directory to ensure that a firmware file with the valid file

name is present.

IPL> umsPolicyShow

Total firmware = 1

FirmWare Retry TermType PolicyName Server FileName Limit

When Upgrade Protocol

---------- ---------- ------------- ---------------- ---

------------- ----- --------- ---------- ---------------

-----

0602B59 -1 i2002 DEFAULT_I2002 192.168.1.140 /ums/i2002.fw

10 ALWAYS ANY TFTP

value =0=0x0

IPL>

-> 11

size date time name

-------- ------ ------ --------

512 JUN-06-2000 08:33:34 . <DIR>

512 JUN-06-2000 08:33:34 .. <DIR>

Nortel Communication Server 1000

Troubleshooting Guide for Distributors

NN43001-730 02.02 31 December 2009

1 2 ... 36 37 38 39 40 41 42 43 44 45 46 ... 503 504

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