Cadence Flash F200-2 Instruções de Operação descarregar pdf (Página 84)

Step by Step

Using Other Team Functions

Uniform Call Distribution (UCD)

If this function has been configured (contact your service personnel),

you belong to a group of users (agents) to whom calls are distributed.

An incoming call is always assigned to the agent who has had the

longest break without a call.

Logging on and off at the beginning and end of your shift:

N Press the key shown.

Confirm.

Select and confirm

Confirm,

Select and confirm.

j To log on, enter your identification number ("Agent:"). Contact your

service personnel to find out what it is.

Logging on and off during your shift:

N Press the key shown.

Confirm.

Select and confirm

Confirm.

Select and confirm.

Destinations

UCD

[1] ”Different Displays in a Octopus F900 Environment” Æ page 87

Log on

Log off

Destinations f

UCD

Not available

Available

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Cadence Flash F200-2 Instruções de Operação Página 84